Warehouse:United States

1) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.

2) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

3) If there is any shipping issue with your package , you must contact Customer Support （） within 30 days after your order was placed.

State/Province

 

Shipping Warehouse:China

Now we support transportation for most of Europe countries, USA ,Canada, South Korea and Japan . According to local policies the transit time will be a little different.

Standard shipping

USA, UK,France,Germany (13-18 business days)

Russia, Australia, Denmark, Ukraine, Hungary, Luxembourg, Austria, Greece, Italy, Norway, Belgium, Ireland, Sweden, Switzerland, Finland, Netherlands, Portugal, Brazil, Canada (16-20 days)

Japan, South Korea (7-10 business days)

Free Express Shipping 

 

Smilco provides free international shipping for wigs with free gifts in the package, like comb and clips. The price we offer for human hair bang and chalk pod is the lowest in the market as well. But wig with human hair bang and chalk pod will exceed our weight range for free shipping, so we charge $8 for the overweight shipping fee.

Processing Time

The processing time of the items labeled "SHIP IN 48H" is within 2 business days. Processing time of other items or some options like large cap size, please refer to the custom days on the product page.

Expedited Shipping

We usually ship by DHL, FedEx, UPS with expedited shipping depending on your location; shipping time is 3 - 5 business days.

 

Po.Box & Military Base

PO. Boxes, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.

 

Customs &Taxes

Orders shipped to countries out of United States may be subject to duties and taxes that are levied when your parcel arrives in your country. We usually declare the hair as “Synthetic Hair” with a very lower value to help avoid taxes, but if it still happens, Smilco is NOT responsible for any duties and taxes. Please contact the local customs office on your side for more information regarding custom policies.

Sign for Delivery

It is strongly recommended for you to Sign For Delivery. We ship to the correct address you left for your order but we won't be responsible for the loss caused by your authorization to leave the parcel in front of the door, courtyard and any places else.

 

Multiple Items

Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number to you by email respectively.

 

Tracking Number 

We send tracking numbers by email within 24-48 hours after your order is shipped out. 

 

What is item processing time?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. 

Please Note:

Total Delivery Time = Processing Time + Shipping Time

Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.