Exchange & Return Policy

The following reasons are covered by our 15 days FULL COVERAGE Return/Exchange Policy:
(SMIILCO is responsible for return postage fees, and replacement fees)

We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.

 

The following reasons are covered by our 15 days LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees. SMIILCO does not refund any shipping fees.)

You chose the wrong size.

Personal Reasons due to changed mind, personal taste, etc.

 

The following reasons are NOT covered by our 15 days return policy, and we are not liable for these issues.

Products are damaged by misuse, mishandling, or poor maintenance as stated in our 15 days FULL COVERAGE Return/Exchange Policy section.

 

Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
 

  • Sending you replacement parts or accessories
  • Replacing the product or
  • Issue a refund
  • And we’ll also cover the cost of any return shipping
  • If the product is not defective, return shipping fees will apply.

How Does SMIILCO handle International Refunds

We thoroughly inspect all items when they arrive at our returns facility. We will refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or a defective product.

If the return is not a result of our error, we will refund the cost of the merchandise minus the original shipping charge, insurance,

Clearance fee and return shipping fees.

You will receive a refund processed at the exchange rate effective at the time of purchase, including any customs, tariffs, and taxes on the order. We will issue your refund to the form of payment within 5 - 7 business days after the package arrives at our facility.

Once we issue your credit, we send you an email with your refund details. Depending on your bank or credit card company, it may take up to 5 additional business days for processing. If you have any questions or concerns about credit posting, please contact your financial institution.

It is important to us that you are completely satisfied with your purchase. 

If for any reason you do not absolutely love the item you ordered, we gladly offer returns and Free exchanges service. Please do not cut the lace, make sure the wig is unaltered, unworn, unwashed, undamaged and in original packaging within 15 days. 

Before shipping back, please email us firstly for the shipping address. We have all the rights to refuse the package if you send it back without our permission.

Customers are responsible for the return shipping charge.

Custom made orders can't be exchanged and returned except for our mistakes.

 

Exchange policy

  1. Email Jinlanmedia@gmail.com within 7 days after receiving your package to make an application for exchange. Emails received after 7 days will not be taken into consideration. 
  2. Please email us with photos of the hair for our reference. We will reply with return instructions after confirming it's in consistency with our policies.
  3. We can offer one-time exchange without restocking fee for the items that have not been worn or tampered with. But the customers will be required to pay the shipping fee of sending the item back to us. After we have received the returned package from you we will then ship the exchanged item for free.
  4. For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.
  5. *Customers will have to pay customs fee resulted from not following our return instructions.
  6. Rush Exchange:
    -You can place a new order and receive your refund when the original item arrives back. 
    -Place a new order online, we will prepare the new hair while waiting for the return. Your new hair will be shipped to you after it is finished.
    -When we receive the returned product in original condition, we'll issue the refunds or store credit that has the delay.

 

 Return Policy

  1. Email jinlanmedia@gmail.com within 15 days to make an application for return. Emails received after 15 days will not be taken into consideration. 
  2. Please email us with photos of the hair for our reference. We will reply with return instructions after confirming it's in consistency with our policies.
  3. Any packages posted without our consent will not be accepted. 
  4. The shipping fee of return would be paid by customers.
  5. There won’t be any restocking fee charged.
  6. *Customers will have to pay customs fee resulted from not following our return instructions.

Return address and contact us

6827 La Paseo St Houston, TX, 77087,

United States
Whatsapp: +1 304 844 9902
Email: jinlanmedia@gmail.com