🔄 Exchange & Return Policy

 

 

 

💼 15 Days Full Coverage Return/Exchange Policy

Smilco offers a comprehensive return and exchange policy covering:

  • Incorrect order or item(s) sent.
  • Received broken items or items of poor/defective quality.
  • Smilco covers: Return and replacement postage fees.

🛡️ 15 Days Limited Coverage Return/Exchange Policy

Our limited coverage policy includes:

  • Incorrect size selection by the customer.
  • Returns due to personal reasons (change of mind, personal taste, etc).
  • Customer responsibility: Return and replacement postage fees. No shipping fees refund.

❌ Non-Covered Conditions

Our 15 days return policy does NOT cover:

  • Products damaged by misuse, mishandling, or poor maintenance.

🔍 Defective Products & Returns Due to Our Error

In case of order errors or defective products, Smilco will:

  • Send replacement parts or accessories.
  • Replace the product or issue a refund.
  • Cover all return shipping costs. If the product is not defective, return shipping fees apply.

🌐 International Refunds

  • Full merchandise cost and original shipping charges refunded for returns due to our error or defective product.
  • Merchandise cost minus original shipping charge, insurance, clearance fee, and return shipping fees refunded if the return is not due to our error.
  • Refunds processed at the purchase exchange rate, including any customs, tariffs, and taxes.
  • Refunds issued to the original payment method within 5 - 7 business days after receiving the package.
  • Refund details emailed to the customer. Additional processing time may apply depending on the bank or credit card company.

🌟 Satisfaction Guarantee

If you are not completely satisfied:

  • Returns and Free exchanges are available.
  • Return unaltered, unworn, unwashed, undamaged wigs in original packaging within 15 days.
  • Before returning, email us for the shipping address. Unauthorized returns may be refused.
  • Customers are responsible for return shipping charges.
  • Custom-made orders cannot be exchanged or returned unless due to our error.

↔️ Exchange Policy

  • Email info@smilco.live within 7 days of receipt for exchange requests. Late emails will not be considered.
  • Include photos of the hair. Return instructions provided upon policy confirmation.
  • One-time exchange without restocking fee for unused, unaltered items. Customers pay the return shipping fee.
  • Free shipping for the exchanged item after receiving the returned package.
  • Extra charges or credit for price differences between exchanged items.
  • Customs fee may apply for non-compliance with return instructions.

🚀 Rush Exchange

  • Place a new order and receive a refund when the original item is returned.
  • New hair prepared while waiting for the return. Shipped once completed.
  • Refunds or store credit issued upon receiving the product in original condition.

🔄 Return Policy

  • Email info@smilco.live within 15 days for return requests. Late emails will not be considered.
  • Include photos of the hair. Return instructions provided upon policy confirmation.
  • Unauthorized posted packages will not be accepted.
  • Customers pay the return shipping fee. No restocking fee charged.
  • Customs fee may apply for non-compliance with return instructions.

📬 Return Address & Contact

🇺🇸 For Returns from the United States:

  • Address: Ste G, 4700 Miller Dr, Temple City, CA 91780, USA
  • Tel: +1 909 345 3445
  • Email: info@smilco.live
    All after-sales services for products in the USA are processed at this location.

🇨🇳 For Returns from China:

  • Address: 302, No. 9 Jinger Rd, Yiwu, Zhejiang Province, 322000, China
  • Tel: +86 13480277711
  • Email: info@smilco.live

🌍 For After-Sales Service in Regions Outside the United States:

  • Please refer to the above Chinese address for all international after-sales services.